Lacy StarlingFeb 4, 20211 min#156: People Aren't ATMsNot only is it the right thing to do, it typically results in a more loyal, long-term customer.
Lacy StarlingFeb 3, 20211 min#155: Check Your EgoI asked him if that was because one of the owners had their ego tied up in being in retail outlets.
Lacy StarlingFeb 2, 20211 min#154: Be CuriousPeople love to talk about themselves, and they love to feel important, and asking questions allows them to do both of those things.
Lacy StarlingJan 19, 20211 min#144: Don't Put Off the WorkWork that isn't terribly unpleasant in 15 or 20 minute increments can become unbearable when you have to do it for much longer.
Lacy StarlingJan 14, 20211 min#141: Short-Term Pain, Long-Term GainAll transformation, though, involves risk, pain, setbacks and difficulty.
Lacy StarlingJan 13, 20211 min#140: It's Always the PipelineAs soon as I started reaching out again, my calendar started filling up.